Usually wait times are 3-4 weeks for pillow frill bags, 1-2 weeks for smaller bags and 5-7 days for accessories. Please note during busy periods such as Christmas these will take a little longer. If you would like an update on your order just pop over a message or email and we can get back to you.

We currently only ship to the UK and Europe. Shipping to the US has been paused due to the new tariffs. Please note shipping wait times will differ and can take anywhere between 2 weeks to 1-2 months for delivery. All orders are shipped with tracking so you can keep an eye on your order status.

As a small slow fashion business we take pride in the quality and care of our products. Each item is handmade to order with approximate wait times given, making your order this way helps reduce waste and is less impactful on the environment.

You will receive a dispatch email with all tracking info once your order has been made and shipped.

As everything is made to order, we can’t offer returns or refunds right now. This helps reduce waste and unwanted orders collecting. We hope by shopping slow fashion it means our customers will make more mindful purchases without sacrificing the environment.

If there is a fault with your order please get in touch by emailing hellopocketbags@gmail.com